Terms of sale
Merchant: CHOZEN jdoo
Kopernikova street 30, Zagreb
Production of cocoa, chocolate and candy products
OIB: 20969394075
MB:05178568
Prices
All prices represent retail prices and are expressed in euros (€) and include VAT and are valid for all payment methods at the time of purchase. The displayed retail prices are valid at the time the order is received.
Promotional offers
They are valid only at the time of order and may change without notice.
Payment
The customer can pay for the ordered products and services in one of the following ways: Credit and/or debit cards: Maestro, MasterCard, Visa. By direct bank transaction. Pay directly to our bank account. Use the order identification number as the reference number. Your order will be shipped when the funds are visible in our account.
Delivery and delivery time
We deliver products from our web shop within the territory of the Republic of Croatia via GLS and abroad via DHL. All orders received on a working day (Monday - Friday) will be processed immediately, and the shipment will be delivered within 5 working days at the latest. For orders received on Saturdays, Sundays and public holidays, the shipment will be collected on the first following working day, and the shipment will be delivered no later than 5 days after collection.
Terms of sale
Merchant: CHOZEN jdoo
Kopernikova street 30, Zagreb
Production of cocoa, chocolate and candy products
OIB: 20969394075
MB:05178568
Shipping costs
Shipping costs are calculated in the final order step before payment.
NOTICE ON HOW TO SUBMIT A CONSUMER COMPLAINT
Pursuant to Art. 10, paragraph 3 of the Act on Consumer Protection ("Narodne novine, no. 41/14, 110/15, 14/19.) we inform consumers that they can file a complaint expressing their dissatisfaction with the purchased product or the quality of the service provided in writing and they will be confirmed in writing without delay as to the receipt of that complaint. Objections can also be submitted in writing to the address: CHOZEN jdoo. , Kopernikova ulica 30, Zagreb or by e-mail to the address: chosen.chocolate@gmail.com. We will deliver a written response to a received complaint no later than within 15 (fifteen) days from the date of receipt of the written complaint, so please provide us with your contact address for the delivery of the response in your complaint. Contract duration The contract concluded by the consumer for the purchase and sale of products and services is a one-time contract that is consummated by the delivery of goods or services by the trader and the payment made by the consumer, in the event that it is not terminated. These General Terms and Conditions are an integral part of the concluded Consumer and Merchant Agreement. CONDITIONS, DEADLINE AND PROCEDURE FOR EXERCISE THE RIGHT TO UNILATERAL TERMINATION OF THE CONTRACT You can fill out a copy of the form for unilateral termination of the contract on our website and send it to us by e-mail. Download the form for unilateral contract termination ??? We will send you the confirmation of receipt of the notice of unilateral termination of the contract by e-mail without delay.
Terms of sale
Merchant: CHOZEN jdoo
Kopernikova street 30, Zagreb
Production of cocoa, chocolate and candy products
OIB: 20969394075
MB:05178568
INSTRUCTIONS FOR UNILATERAL TERMINATION OF THE CONTRACT
1. Calculation of the deadline for unilateral termination of the contract
You can unilaterally terminate the contract within 14 days without giving a reason. In order to be able to exercise the right to unilaterally terminate this Agreement, you must notify us of your decision to unilaterally terminate the Agreement before the expiration of the term, by an unequivocal statement sent by mail or electronic mail, in which you will state your name and surname, address, telephone number, telefax or e-mail address, and you can also use the attached sample form for unilateral termination of the contract, which is located at the bottom of the page. The deadline for unilateral termination is 14 days from the day when the goods that are the subject of the contract were handed over to you or to a third party designated by you, who is not the carrier.
2. Refund of the paid amount
We can issue a refund only after the goods have been returned to us or after you provide us with proof that you sent the goods back to us.
3. Return of goods
Return the goods or hand them over to us at CHOZEN jdoo Kopernikova ulica 30, Zagreb without undue delay, and in any case no later than 14 days from the day when you sent us your decision to unilaterally terminate the contract. It is considered that you have fulfilled your obligation on time if you send or hand over the goods to us before the expiry of the aforementioned period.
4. Costs of returning goods
You must bear the direct costs of returning the goods yourself.
5. Consumer responsibility for the reduction of the value of the goods
You are responsible for any reduction in the value of the goods resulting from the handling of the goods, except that which was necessary to determine the nature, characteristics and functionality of the goods.
The consumer, in accordance with the provisions of Art. 79 of the Consumer Protection Act does not have the right to unilaterally terminate the contract if:
1. the service contract was fully fulfilled by the trader, and the fulfillment began with the explicit prior consent of the consumer and with his confirmation that he is aware of the fact that he will lose the right to unilaterally terminate the contract from this section if the service is fully fulfilled
2. the object of the contract is goods or services whose price depends on changes in the financial market that are beyond the trader's influence, and which may occur during the duration of the consumer's right to unilaterally terminate the contract
3. the subject of the contract is goods that are made according to the consumer's specifications or that are clearly adapted to the consumer
4. the subject of the contract is easily perishable goods or goods that quickly expire
5. the subject of the contract is sealed goods that are not suitable for return due to health or hygiene reasons, if they were unsealed after delivery
6. the subject of the contract is goods which, due to their nature, are inseparably mixed with other things after delivery
7. the subject of the contract is the delivery of alcoholic beverages, the price of which is agreed at the time of signing the contract, and the delivery can only take place after 30 days, if the price depends on changes in the market that are beyond the trader's control
8. the consumer has specifically requested a visit from the trader to carry out emergency repairs or maintenance work, with the proviso that if during such a visit, in addition to the services that the consumer expressly requested, the trader also provides some other services, i.e. delivers some goods other than those that are necessary to carry out emergency repairs or maintenance work, the consumer has the right to unilaterally terminate the contract in relation to these additional services or goods
9. the subject of the contract is the delivery of sealed audio or video recordings, or computer programs, which were unsealed after delivery
10. subject of the contract delivery of newspapers, periodicals or magazines, with the exception of subscription contracts for such publications
11. contract concluded at a public auction
12. the subject of the contract is the provision of accommodation services that are not intended for residence, the provision of goods transportation services, vehicle rental services, food and beverage delivery services or leisure-related services, if it is agreed that the service will be provided on a specific date or in a specific period
13. the subject of the contract is the delivery of digital content that was not delivered on a physical medium if the fulfillment of the contract began with the explicit prior consent of the consumer and with his confirmation that he is aware of the fact that he will thereby lose the right to unilaterally terminate the contract.
Consumer responsibility for the reduction of the value of the goods
In the case of exercising the right to unilaterally terminate the contract, the consumer/buyer is responsible for any decrease in the value of the goods resulting from the handling of the goods, except for that which was necessary to determine the nature, characteristics and functionality of the goods.
Terms of sale
Merchant: CHOZEN jdoo
Kopernikova street 30, Zagreb
Production of cocoa, chocolate and candy products
OIB: 20969394075
MB:05178568
Liability for material product defects
Pursuant to the Consumer Protection Act (Official Gazette No. 41/14, 110/15, 14/19), the provisions of the Obligatory Relationships Act (Official Gazette 35/05, 41 /08, 125/11, 78/15) on liability for material defects.
The consumer is obliged to inform the seller about the existence of visible defects without delay and at the latest within two months from the day he discovered the defect. As the seller, we are responsible for the material defects of the item that it had at the time of the transfer of risk to the buyer, as well as for those material defects that appear after the transfer of risk to the buyer if they are the result of a cause that existed before that.
We are not responsible for the material defect of the sold item that becomes apparent after two years have passed since the sale of the item.
Out-of-court settlement of consumer disputes:
In case of a dispute between a consumer and a trader, the consumer can submit a complaint to the Court of Honor of the Croatian Chamber of Commerce or a proposal for conciliation at the conciliation centers. The proceedings before the courts of honor referred to in paragraph 1 of this article are conducted in accordance with the Rulebook on the Court of Honor at the Croatian Chamber of Commerce and the Rulebook of the Court of Honor at the Croatian Chamber of Crafts, which stipulate that the members of the councils of these courts, in addition to independent legal experts and representatives of traders, are also consumer representatives . Conciliation before the conciliation centers referred to in paragraph 1 of this article is conducted in accordance with the provisions of the Law on Conciliation, and in accordance with the Ordinance on conciliation of the conciliation center referred to in paragraph 1 of this article. The Croatian Chamber of Commerce and the Croatian Chamber of Crafts will, with the consent of the minister responsible for consumer protection, make decisions on costs in proceedings before the Court of Honor of the Croatian Chamber of Commerce and the Court of Honor of the Croatian Chamber of Crafts.
Online dispute resolution:
According to a special regulation of the European Union, from February 15, 2016, disputes related to online purchases can be resolved throughout the EU through the ODR platform for online resolution of consumer disputes. The customer can access the online consumer dispute resolution platform via the link:
https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=HR
This means that a problem during an online purchase within the EU (defective product, inability to exchange a product, etc.) you can file your complaint in a faster and simpler way at the link above, and the complaint can be filed in any of the 23 official languages of the EU.